DO YOU SEE AN AMOUNT OF $20 FOR YOUR ITEM ON YOUR CARD STATEMENT?

Every time you swipe your card, the potential of a “hold” up to $20 may be placed on your card. The correct amount of the item vended will reconcile in a few hours to about a day.

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DID YOU TRY TO PURCHASE SOMETHING, AND THE COIL DIDN’T SPIN?

You swiped your card, pushed the buttons and still didn’t get an item? The potential of a “hold” up to $20 may be placed on your card every time you swipe your card. EVEN IF THE COIL DOES NOT SPIN, AND YOU DIDN’T GET AN ITEM. This will disappear from your statement in a day or two.

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IS YOUR ITEM STUCK?

We are sorry about that. 

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Please email info@thexperiencemachine.com and we’ll do our best to quickly resolve your issue. We’re a small, family-run, independently owned business, so we want to make sure we make it right.

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Things To Share in Your Email: 

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• Your Name

• What You Tried To Buy

• Did the Coil Spin?

• Is Your Item hanging?

• Payment Method

• Last four-digits of the Card Used (at the machine)

• LOCATION

  • Kensington Club

  • Bivouac Adventure Lodge

  • Belching Beaver North Park

 

​ Please send us a picture so we can better assist. 

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Thanks for giving us a chance to make things right. 

*The Experience Curators*

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